Company Name: Simaba Apartments S.L
Commercial Name: Simaba Group
Registered Address: Carrer Riera de Sant Miquel, 3, 2º3ª 08006 Barcelona (Barcelona)
CIF / NIF: B-66915299
Telephone: 93 101 62 36
Domain name: www.thepassagehomes.com
Registered in the Mercantile Registry of Barcelona, Volume 45705 , Folio 21, Page B496420.
These are our general conditions applicable to all reservations. However, in case of any exception, it will be indicated in the apartment's file. The reservation conditions depend on the rate selected during the reservation process.
The provider, responsible for the website, makes this document available to users with which it intends to comply with the obligations set out in Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE), as well as inform all users of the website about what are the conditions of use of the website.
Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.
The provider reserves the right to modify any type of information that may appear on the website, without prior notice and without any type of limitation, and may change, delete or add content, both in its presentation and in its location on the website.
REQUEST A RESERVATION
Simaba Group offers its apartments through a custom-made booking tool called "Request a Reservation".
When you fill in a reservation request, you do not consider that a reservation has been made. Simaba Group must accept the request and manage the booking of the requested apartment. Once accepted, the customer will receive a confirmation of the reservation.
The confirmation will always be made in writing via email.
The cancellation policies for each reservation are established and accepted at the time of booking confirmation via booking request and/or email, as these may vary depending on the supplier, booking period and associated rate. Once the reservation is confirmed, the cancellation policies cannot be changed.
Refundable deposit. To cover any possible damage to the apartment, the client must pay a deposit on arrival, which is usually 600 euros, although in some apartments it can be as much as 1000 euros.
This amount will be refunded at the end of your stay, provided all the conditions for it are met. The refund will be made by bank transfer regardless of whether exceptionally it has been made in cash.
The deposit will be retained, in whole or in part, if damage to the apartment is found to have been caused by the client during his or her stay.
At the moment of the confirmation of a reservation, the payment of the first monthly fee or the total of the reservation must be made, in case of a stay of less than 30 nights, plus a deposit (if applicable). The end customer will not receive the check-in details until Simaba Group receives at least the proof of payment of the reservation.
In case of last minute reservations with same-day check-in, Simaba Group may make this policy more flexible in order to offer the customer more comfort and security.
Monthly, the payment must be paid in full for stays of more than 30 nights, provided that it does not have a payment policy that differs from the same under contractual agreement. Simaba Group will send the invoice for the services offered and the customer must correspond with the proof of payment of the invoice.
The payment of the reservation must be made by bank transfer or by debit, credit or virtual card.
Outstanding balance. The outstanding amount will be paid together with the deposit, in cash or by credit card, upon arrival at the apartment.
The amount of the reservation includes the VAT (10%), the weekly cleaning, the final cleaning of the stay, as well as the water, energy and telecommunication supplies. However, it does not include: the additional services that the client may contract.
COVID19: ALARM STATE AND FORCE MAJEURE
For reservations made on or after April 6, 2020, we recommend considering the risk associated with coronavirus (COVID-19) and the measures taken by the governments of the various countries. Simaba Group is not responsible for the lack of knowledge by the customer.
The lessee is fully aware of the current legal and material situation of the State of Alarm and/or Force Majeure and declares that any risk arising from this situation is no longer an unforeseeable risk for which Simaba Group is not responsible. It also undertakes both to comply with the state regulation(s) which regulate the conditions for the mandatory use of masks during the health crisis situation caused by the COVID-19, as well as the rules of the building where your accommodation is located.
Simaba Group has adapted to the current situation and carries out a series of hygienic, disinfection and prevention measures as set out in the new regulations:
- Cleaning and disinfection of common areas twice a day (morning and afternoon). Reinforcement of cleaning in areas sensitive to infection such as: door handles, locks, windows, switches, elevator buttons, digital access controls and other areas where there is transit of people and more specific disinfection is necessary (stairs, railings...).
- Periodic ventilation in the facilities and, at least, daily and for more than five minutes
- Cleaning personnel equipped with masks, gloves and hydroalcoholic solution.
- Respect and maintenance of safety distance.
- Hydroalcoholic solution at the entrance of the building to be used both when entering and leaving.
- COVID-19 protection kit available: masks, gloves and hydroalcoholic solution.
- Blocking of the apartments between 24 and 48 hours between clients.
- Cleaning and disinfection of the apartment 24 hours before the client enters.
The price of the reservation includes a weekly cleaning service (making a change of bed linen, as well as towels) and at the end of the stay. Despite the existence of this service, the client is responsible for the cleaning of the apartment, for the removal of the waste generated and for returning it in reasonable clean and tidy conditions.
RULES OF LIVING AND OTHER CONDITIONS
Booking an apartment with Simaba Group implies the acceptance of these general conditions, as well as the jurisdiction and competence of the courts and tribunals of Barcelona. The customer, responsible for the rent of the apartment by SIMABA APARTMENTS S.L, with CIF B-66915299 and headquarters in CARRER DE RIERA DE SANT MIQUEL, 3, 2º3ª, 08006 BARCELONA, agrees to the following:
Use: The customer may only use the apartment of this agreement with the aim of residing either for tourist, vacation or professional purposes and under no circumstances or situation that occurs, may be used as a permanent home.
Ownership: The ownership of the contract is granted in the interest of the client and therefore is not transferable in whole or in part to any other person.
Occupants: the number of occupants must correspond only to the number of occupants indicated in the reservation.
Duration: The client undertakes to occupy the property during the days indicated in the reservation, entering and leaving at the times indicated for check-in and check-out. At the time of departure the client undertakes to leave the property free and empty except for the furniture.
Damages: The client agrees not to cause any damage to the furniture or the infrastructure during the time that he resides in the property.
Modifications of the property: The client agrees not to modify the furniture or its distribution without prior notice to the landlord.
Pets: The customer must adapt to the pet regulations of the property, which is included in the reservation conditions of this.
Discomfort: It is important to respect the rest of the neighbors so we ask our guests not to perform noisy activities, especially between 22:00 and 8:00 h. It is also important to avoid all those actions that may disturb the neighbors, such as too loud music, noise, etc. The parties and the entrance of people not lodged in the house are prohibited to respect the rest of the community and other guests. If there are justified complaints from neighbors, the cancellation of the rental contract will be considered with immediate effect.
No smoking: Smoking is not allowed in the apartments, except on balconies, terraces, patios and gardens. In case of non-compliance with this rule a fine of up to 300 euros will be imposed to cover the costs of cleaning upholstery, curtains and bedspreads.
Valuable objects: Simaba Group is not responsible for the valuable objects that the client brings and/or deposits in the apartment. All apartments have a safe.
Personal data: In compliance with Article 5, paragraph 1.a) of the Organic Law 15/1999, on the Protection of Personal Data, we inform the customer that the personal data provided will be incorporated into a file duly registered in the Register established for that purpose by the Data Protection Agency, and will serve for the effective provision of services you have hired. Only those employees and suppliers who must know such data in order to provide such services will have access to them. In any case, the client can exercise the rights of access, opposition, rectification and cancellation foreseen in the mentioned Law.
Local law: This agreement, as well as the property must be regulated by the local legislation of the second.
Free entrance to the apartment: In case the landlord considers it convenient to enter the apartment to carry out some maintenance work, access must be allowed, at the most, within the following 12 hours.
These conditions, as well as the apartment's regulations, are accepted at the time of booking the property.
Non-compliance: Serious and/or repeated non-compliance by the client with the conditions set out above will give Simaba Group the right to demand the immediate abandonment of the apartment, without compensation.
APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or questions related to this website or the activities carried out on it, Spanish legislation will be applicable, to which the parties expressly submit themselves, with the Courts and Tribunals of the city of Barcelona being competent for the resolution of all conflicts arising from or related to its use.